Shipping policy

Last updated: 8/30/26
Thank you for shopping at Kira. Below you will find the complete details of our shipping practices, processing times, and delivery terms.

1. Processing & Fulfillment Time

  • Order Processing: All orders are sent to our fulfillment centers for dispatch immediately after payment is confirmed. Verification, quality control checks, and packaging typically take [2 to 5 business days] before carrier pickup.

  • Order Cutoff: Orders placed after [2:00 PM EST] or during weekends and public holidays begin processing on the following business day.

2. Estimated Shipping Times

Because we partner with specialized global fulfillment centers and direct suppliers to bring you the best prices, delivery times may vary based on your location:

  • United States & Canada: [7 to 14 business days]

  • United Kingdom & Europe: [7 to 14 business days]

  • Australia & New Zealand: [8 to 15 business days]

  • Rest of the World: [10 to 20 business days]

Delivery windows begin once the carrier registers the package, not when the order is initially placed. Severe weather, customs inspections, or holiday carrier congestion may occasionally extend transit times.

3. No Delivery to P.O. Boxes or Military Addresses

  • Physical Addresses Only: Our courier partners require a valid, physical street address for successful delivery.

  • P.O. Boxes & APO/FPO: We cannot ship to standard P.O. Boxes, APO, FPO, or DPO addresses.

  • Action Required: Any order placed with a P.O. Box address will be held until an alternate physical address is provided. If you do not provide an updated physical address within [48 hours], your order will be canceled and refunded.

4. Split Shipments (Multiple Packages)

If your order contains multiple different items, they may be shipped from separate fulfillment centers or partner warehouses:

  • Your items may arrive in separate packages on different days.

  • You will receive an individual tracking number for each separate parcel as it ships.

  • You will never be charged extra shipping fees for split packages.

5. Order Tracking & Status Updates

  • Tracking Email: You will receive an automated shipping confirmation email containing your tracking link once your items leave the warehouse.

  • Tracking Scan Delays: Please allow [3 to 5 business days] after receiving your tracking number for carrier tracking information to update online. It is normal for a package to show no immediate updates while it moves between international sorting facilities and domestic distribution hubs.

6. Shipping Address Modifications

  • Fast-Track Fulfillment: Because orders are transmitted automatically to our fulfillment centers, address modifications can only be processed within [1 hour] of placing your order.

  • How to Request: Email hello@trykira.shop with the subject line "Address Change - Order #[Order Number]".

  • Customer Responsibility: We cannot be held liable for parcels delivered to incorrect or incomplete addresses supplied at checkout. Reshipment fees apply if a package is returned undeliverable.

7. Customs, Import Duties & Taxes

  • International orders are shipped on a Delivered Duty Unpaid (DDU) basis unless otherwise specified at checkout.

  • Customs fees, import duties, and value-added taxes (VAT) are assessed by your local customs office and are the customer's sole responsibility upon delivery.

  • We are not responsible for delays caused by national customs or regulatory clearance procedures.

8. Lost or Damaged Items

  • Damaged Items: If your order arrives damaged, photograph the damaged packaging and product immediately. Contact hello@trykira.shop within [48 hours] of delivery so we can arrange an immediate replacement.

  • Marked "Delivered" but Not Received: Check with family members, neighbors, and your building management. If your parcel is still missing after 36 hours, contact your local postal facility and notify us within [5 business days].

  • Lost Packages: If tracking shows no activity for more than [20 business days], please contact our team. We will open an official inquiry with the carrier and send a free replacement or issue a full refund if confirmed lost.

9. Contact Customer Care

For any questions about an order or shipping status, contact our support team:

  • Email: hello@trykira.shop

  • Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST